Effective date: 2 August 2026
1. About us
AK Link Global Pty Ltd, trading as AK Link Education & Careers (“AK Link”, “we”, “us” or “our”), is an educational consultancy based on the Gold Coast, Queensland, Australia.
We provide course guidance, education-provider selection assistance, application assistance, enrolment support and related educational consultation services to students across Australia, including through online and appointment-based consultations.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website, communications and consultancy services.
2. Personal information we may collect
Depending on your interaction with us, we may collect:
- Your name, telephone number, email address and preferred method of contact.
- Information included in enquiries, consultation requests or contact forms.
- Your education history, study interests, preferred courses, career goals and provider preferences.
- Application and enrolment information that you choose to provide.
- Documents or other information voluntarily supplied for consultation or application support.
- Records of communications conducted by email, telephone, online forms, WhatsApp or social media.
- Technical information such as IP address, browser type, device information, referring website and pages visited.
- Cookie and website-usage information.
Please do not provide sensitive or unnecessary personal information through a general website contact form. If additional information or documents are required, we will explain why they are needed and provide an appropriate way to submit them.
3. How we collect personal information
We generally collect personal information directly from you when you:
- Complete a form on our website.
- Contact us by telephone, email, WhatsApp or social media.
- Book or attend a consultation.
- Ask us to assist with course selection, an application or enrolment.
- Provide information or documents for our services.
- Interact with our website or online content.
We may also receive information from an education provider, service provider, representative, parent or guardian when you have authorised the disclosure or when it is otherwise lawful.
4. Why we collect and use personal information
We may collect, hold and use personal information to:
- Respond to enquiries and consultation requests.
- Understand your education and career objectives.
- Provide course, study-pathway and education-provider guidance.
- Assist with applications and enrolment where requested.
- Communicate with you about our services.
- Manage appointments, records and administrative activities.
- Improve our website, services and customer experience.
- Maintain website security and prevent misuse or fraudulent activity.
- Comply with applicable legal and regulatory obligations.
Where practical, you may make a general enquiry without providing more personal information than is reasonably necessary. However, we may be unable to provide personalised guidance or application assistance without relevant information.
5. Sensitive information
Some education or application matters may involve sensitive information. We will only collect sensitive information when it is reasonably necessary for our services and you have consented, or when collection is otherwise permitted by law.
6. Disclosure of personal information
We may disclose personal information to:
- Our authorised staff, contractors and professional advisers.
- Education providers or related organisations when you ask or authorise us to do so.
- Website-hosting, form-processing, email, communications, cloud-storage and information-technology providers that support our operations.
- Government, regulatory, legal or law-enforcement bodies when required or authorised by law.
- Another party where you have provided consent.
We do not sell or rent personal information to third parties.
7. Overseas processing and disclosure
Some technology, communication, cloud-storage or education-service providers may store or process information outside Australia. Education providers connected with an enquiry may also operate in Australia or overseas.
Where personal information is disclosed or processed overseas, we will take reasonable steps appropriate to the circumstances to protect the information and comply with applicable privacy obligations.
8. Website cookies and third-party services
Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain security and understand general website usage.
Our website may contain links to WhatsApp, Facebook, Instagram, TikTok, YouTube or other third-party services. These organisations operate under their own privacy policies. We recommend reviewing their policies before providing information through their services.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
9. Direct communications
We may send service-related communications and, where permitted, information about relevant services or updates. You may ask us to stop sending promotional communications at any time by contacting us or using an available unsubscribe method.
10. Security and storage
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No internet transmission or storage system is completely secure. You should avoid sending unnecessary sensitive information through ordinary email, social media or website forms.
11. Retention of information
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records and meet legal or regulatory obligations. When information is no longer required, we take reasonable steps to delete or securely de-identify it, subject to applicable record-retention requirements.
12. Access and correction
You may ask to access personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.
Please send your request to admin@aklinkglobal.com. We may need to confirm your identity before providing access or making a correction. We will respond within a reasonable period and explain if an applicable law prevents us from fulfilling all or part of a request.
13. Privacy questions and complaints
If you have a privacy question or believe your personal information has been mishandled, please contact us using the details below. Include enough information for us to understand and investigate the matter.
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
14. Children and young people
If a person is under 18, we may require the involvement or consent of a parent or legal guardian before providing certain services or collecting particular information.
15. Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on this website with its effective date.
16. Contact us
AK Link Global Pty Ltd
Trading as AK Link Education & Careers
ABN: 59 700 390 889
Gold Coast, Queensland, Australia
Email: admin@aklinkglobal.com
Phone: 0401 990 102
Website: https://aklinkglobal.com/